MUSCAT: This initiative is designed to streamline feedback mechanisms, enhance user experience, and ensure that beneficiaries are satisfied with the services and projects provided by the institution. The trial platform introduces updated procedures for submitting feedback to customer service, marking a major advancement in modernizing public services. The ministry aims to provide a more efficient and accessible way for citizens to express their opinions and concerns, facilitating continuous improvement of services.
The ministry has also issued a cautionary note, urging the public to remain cautious of fraudulent links. During the trial phase, the platform’s official link will be available only through authorized service channels managed by government institutions, ensuring that the process is secure and reliable. This step is aimed at preventing potential cyber threats and ensuring that users are directed to legitimate sources.
To enhance security further, beneficiaries will receive verification text messages throughout the registration and submission process. These messages, issued via the platform, will confirm the legitimacy of transactions and provide additional layers of protection to safeguard users’ data. This measure reinforces the commitment to secure and transparent operations.
Housing Oman emphasized that this trial is an integral part of its ongoing efforts to enhance service quality and align with the goals of Oman Vision 2040. By adopting innovative digital solutions, the ministry seeks to improve public sector efficiency, meet the evolving needs of citizens, and contribute to the country’s long-term development goals.
