MUSCAT: The Ministry of Labour has issued an important alert to users of the Tajawob platform regarding issues related to receiving the one-time verification code (OTP). The platform, which serves as the National Platform for Suggestions, Complaints, and Reports, requires users to verify their identity through an OTP sent to their registered mobile number. However, some users have reported difficulties in receiving this code, preventing them from accessing the platform’s services.
To address this issue, the Ministry has provided specific steps that users should follow if they do not receive their OTP. First, users should ensure that their registered mobile number is correct and updated in the system. They are advised to check their spam or blocked message settings to ensure that OTP messages are not being filtered out. Additionally, users should wait a few minutes and attempt to resend the OTP before reaching out for further assistance.
The Ministry has also advised users to contact their mobile service providers if the issue persists, as network restrictions or settings might be preventing the delivery of OTP messages. In cases where the issue is not resolved through these steps, users can contact the Tajawob platform’s technical support team for direct assistance. The Ministry reassures users that they are working closely with telecommunication providers to resolve any ongoing technical disruptions affecting OTP delivery.
This initiative reflects the Ministry of Labour’s commitment to ensuring seamless access to government services and enhancing user experience on the Tajawob platform. By promptly addressing technical issues and providing clear guidance, the Ministry aims to improve public engagement and encourage active participation in national development through suggestions, complaints, and reports.
