MUSCAT: Dhofar governorate recorded over 13,000 digital transactions this year, encompassing 9,841 completed lease contracts, 3,645 building permit services, 479 drilling permits, and temporary licensing for kiosks and housing. According to Ibrahim bin Talib Al Wardi, Assistant Director General of Digital Transformation at the Ministry of Transport, Communications and Information Technology, the governorate also launched several new digital systems, including a temporary licensing platform, the AI-powered Sahalah chatbot, and e-ticketing services. These initiatives have significantly improved transaction speed, efficiency, and user convenience, reflecting Oman’s ongoing push toward modernized government services.
In South Al Batinah, more than 14,600 digital transactions were completed over the same period, supported by the launch of seven new e-services. These services ranged from lamppost maintenance and camping site requests to applications for community partnership projects and marriage support funds. The governorate also prioritized public engagement, organizing workshops, awareness campaigns, and interactive exhibitions during the 2025 South Al Batinah Festival to familiarize residents with the benefits and procedures of digital government services.
Both governorates have made substantial progress in embedding a digital culture within government operations, emphasizing user-friendly platforms and increased public awareness. Officials highlighted that these initiatives are designed not only to expedite administrative processes but also to ensure transparency, reduce bureaucracy, and build greater public trust in e-governance. The success of these digital platforms is seen as a key milestone in Oman’s broader strategy to modernize public services and enhance citizen satisfaction.
The digital transformation projects align closely with Oman Vision 2040, aiming to create efficient, responsive, and innovative government services. By integrating advanced technologies such as AI-driven chatbots, e-ticketing, and comprehensive online service portals, the Ministry seeks to strengthen operational efficiency while providing citizens with timely, accessible, and reliable services. These initiatives reflect a strategic commitment to leveraging digital tools to drive sustainable development and improve overall service quality across the Sultanate.
