MUSCAT: In a series of interventions conducted last week, the Consumer Protection Authority (CPA) successfully recovered a total of OMR 7,000 for affected consumers across Al Dakhliyah and Al Suwaiq. The recovery was part of ongoing efforts to ensure service providers adhere to fair trade practices and fulfill their obligations. Cases involved consumers who had experienced issues ranging from vehicles delivered with incorrect specifications to delayed or incomplete services.
The CPA stated that the largest portion of the recovery came from the automotive sector, where customers reported receiving vehicles that did not match agreed-upon specifications. These discrepancies included color, feature sets, and engine specifications, leading to financial and legal grievances. Upon investigation, the authority compelled the involved companies to compensate customers or rectify the situation in accordance with consumer rights legislation.
In addition to vehicle-related complaints, several cases involved service providers who failed to deliver agreed-upon services within the stipulated timeframe. These included construction firms, electronics maintenance shops, and interior design companies. The CPA worked directly with the complainants and providers to mediate disputes, which ultimately resulted in financial compensation or service completion.
The authority emphasized its commitment to protecting consumers and warned service providers against future violations. It also encouraged consumers to report any form of negligence or non-compliance immediately through the CPA hotline or official digital channels. These recoveries underscore the CPA’s role in ensuring a fair and transparent marketplace for all citizens and residents.
