MUSCAT: Over the past week, the Consumer Protection Authority (CPA) successfully recovered a total of OMR 7,000 for consumers in Al Dakhliyah and Al Suwaiq governorates. The action came after several service providers were found in violation of consumer protection laws, including issues related to vehicle specifications and delays in providing promised services. These recoveries reflect the CPA’s ongoing commitment to ensuring consumer rights are upheld across various sectors.
In Al Dakhliyah, the CPA responded to multiple complaints involving discrepancies in vehicle specifications. Consumers reported that the cars delivered did not match what was promised in terms of features or quality. Upon investigation, the CPA confirmed the breaches and coordinated with the providers to either replace the vehicles or return the amounts paid. This enforcement action helped restore confidence among consumers and held suppliers accountable for misleading practices.
Meanwhile, in Al Suwaiq, several cases were reported concerning delayed or incomplete services. These ranged from household maintenance work to electronic device repairs, where consumers had either paid in advance or signed contracts, only to experience extended delays or total non-fulfillment. The CPA intervened by negotiating settlements between the consumers and service providers, resulting in financial compensation totaling thousands of rials.
The authority emphasized its dedication to monitoring the market and taking swift action against non-compliant businesses. Public awareness campaigns and inspections remain key components of the CPA’s strategy, aimed at promoting transparency and ethical standards among traders and service providers. The recent recoveries underscore the importance of maintaining fair business practices and demonstrate the CPA’s role in safeguarding economic justice for consumers across the Sultanate.
