MUSCAT: The Consumer Protection Authority (CPA) successfully concluded a case involving two separate complaints against a travel company that failed to deliver contracted services. The first consumer had booked a comprehensive travel package valued at RO 2,240, paying RO 1,500 in advance, only to discover that the trip was cancelled with no prior notification or refund. The second consumer had purchased an all-inclusive tourist programme for RO 3,220, which was paid in full, but none of the promised services were provided. Both consumers filed formal complaints requesting the return of their payments.
Following the complaints, the CPA initiated legal procedures and engaged directly with the travel company to resolve the disputes. The Authority’s efforts resulted in an amicable settlement, ensuring that the first consumer received a refund of the RO 1,500 advance payment, while the second consumer obtained the full RO 3,220. This settlement highlights the CPA’s active role in protecting consumer rights and ensuring that businesses adhere to contractual obligations.
The Authority stressed that businesses must respond promptly to consumer complaints and uphold the terms agreed upon in contracts. This case serves as a reminder to service providers in Oman to maintain transparency, integrity, and accountability in their operations, reinforcing consumer trust and confidence in the market. Effective oversight by the CPA ensures that grievances are addressed efficiently, promoting a healthy and fair business environment.
By successfully facilitating these refunds, the CPA demonstrated its commitment to safeguarding consumer rights and enhancing market trust. The Authority continues to monitor service providers to prevent similar incidents, ensuring that consumers can confidently engage with businesses while maintaining legal recourse in case of disputes. This proactive approach strengthens Oman’s reputation for protecting consumer interests and supporting fair trade practices.
